How to Update Your Email Address in EES

Keeping your email address current in the Evaluation Entry System (EES) helps protect access to evaluation records and supports timely communication about NCOERs, OERs, and other administrative actions. An outdated address can cause missed notifications, delayed coordination, or confusion when a rating chain is reviewing a document.

EES is used alongside other Army personnel systems, so changing an email address in one location may not update every official record. Your organization may also maintain contact information through personnel, human resources, or identity-management channels. Treat the EES update as one step in keeping your military administrative profile accurate.

The exact screen names can vary according to system updates, account permissions, and the type of access assigned to you. The safest approach is to sign in through the authorized Army access point, review your profile information, and confirm that the new address is saved correctly.

Prepare Before Signing In

Have access to the email account you want to use before starting. Some systems send a verification message, password-reset notice, or account alert to the new address. If you cannot open that mailbox, you may not be able to complete the change.

You should also have your CAC, PIN, and current account credentials available if EES requires authentication through Army enterprise services. Avoid using a personal device or unsecured network when handling evaluation records, especially if the update involves personally identifiable information.

If you are changing from an Army address to another official address, verify the spelling, domain, and status of the new mailbox. A recently created account may not be active across all Army systems immediately.

Sign In And Locate Your Profile

Access EES through the authorized Army portal or the link provided by your unit. After authentication, look for an area labeled Profile, Account Information, User Settings, Contact Information, or a similar option. The location may differ depending on whether you are a rated Soldier, rater, senior rater, supplementary reviewer, or administrator.

Review all displayed contact fields before editing anything. Some profiles show a primary email address, alternate email, duty position, unit, and organization information. Change only the field that needs correction unless your personnel office has directed you to update additional details.

If the system opens directly to an evaluation workspace, return to the main dashboard or account menu. An email field may not be available inside an individual NCOER or OER form. For guidance on completing the evaluation workflow separately, use the NCOER submission guide as a reference.

Save And Verify The Change

Enter the new address carefully, then look for a Save, Update, Submit, or Confirm control. A page refresh alone does not necessarily mean the change was recorded. Wait for an on-screen confirmation and remain on the page until the update finishes.

If EES asks you to enter the address twice, compare both entries character by character. Check for extra spaces, missing punctuation, incorrect numbers, and auto-filled information from your browser. A typo can prevent verification messages from arriving.

After saving, sign out and sign back in when practical. Reopen the profile page to confirm that the new email is still displayed. Also check the new inbox, spam folder, and quarantine folder for a confirmation message or system notification.

The following distinctions can help identify where to make related corrections:

Information to update	Likely place to check	Why it matters
EES notification email	EES profile or account settings	Supports evaluation-related communication
Army enterprise mailbox	Army identity or directory support	May affect official correspondence
Unit contact information	S-1, HR specialist, or unit administrator	Keeps local personnel records consistent
Personal contact information	Applicable personnel record system	Supports broader administrative communication
Evaluation document details	EES evaluation workspace	Prevents errors in the specific report

When The Email Field Cannot Be Edited

Some users may see an email address but have no edit option. This can happen when the value is controlled by an enterprise directory, synchronized from another personnel system, or restricted by the user’s role. Do not attempt to bypass a locked field or create a second account to work around it.

Contact your unit S-1, servicing administrative office, EES help desk, or designated system administrator. Include your name, rank, organization, a brief description of the problem, and the date you attempted the update. Do not send your CAC PIN, full credentials, or unnecessary personal information in an email.

If your account is connected to a departing unit, recently changed duty station, or status change, explain that context. An administrator may need to correct the source record before EES can display the new address.

Confirm Related Army Records

Updating EES does not automatically guarantee that every Army database contains the same email address. Check whether your unit uses a separate personnel or contact-management process, and follow local instructions for updating that record as well.

Identity mismatches can also create access problems. If an administrator asks you to verify identifying information, use the official document or system requested. A guide to locating your military ID number may help when an account-support process requires that information.

Keep a record of the date you made the change and any confirmation message received. This documentation can help resolve disputes about missed notifications or establish that you completed the update before an evaluation deadline.

Practical Checks Before You Leave

Use these checks after changing your contact information:

• Confirm the new email address is spelled correctly and displayed in the account profile.
• Open the new mailbox and look for a verification or confirmation message.
• Sign out and back in to verify that the change persists.
• Ask your S-1 or system administrator whether a separate personnel record also requires updating.
• Remove outdated forwarding rules or review spam filters that could hide Army messages.

Keep Your Administrative Profile Current

An accurate email address supports more than routine notifications. It can help you receive requests for corrections, coordinate with raters and senior raters, and respond promptly when an evaluation document moves through review. The same habit is useful when requesting personnel records; for example, a certified DD-214 copy may require reliable contact information during the request process.

Make the update through the authorized EES access path, verify the saved result, and notify the appropriate administrative office if the field is locked or fails to synchronize. Completing those steps gives you a clearer record trail and reduces the risk of missing important Army evaluation correspondence.