How to update your duty phone number in EES

A current duty phone number helps raters, senior raters, administrative staff and other authorised users contact the right person during an evaluation cycle. In the U.S. Army Evaluation Entry System (EES), a small profile error can create delays when NCOERs, OERs or related records are being prepared.

The exact screen names can change as Army systems are updated, and access may depend on your role and account permissions. The general process is to confirm the number, edit the relevant personnel or contact field, save the change, and verify that the updated information appears correctly.

Check which phone number needs changing

Before signing in, establish whether the incorrect number is your duty mobile, office telephone, DSN contact, or a secondary number. EES may display information drawn from connected personnel records, so a number shown in an evaluation workflow may not be editable directly by every user.

A duty number should normally be a reliable work contact rather than a temporary travel SIM. If you are serving or supporting U.S. Army personnel in Australia, check the distinction between a local Australian mobile and a U.S. number. Australian mobiles commonly begin with 04 domestically and use the +61 country code internationally; removing the leading zero when using +61 prevents an invalid format.

For background on how EES fits into Army evaluation administration, review this EES overview before changing profile data. It can help separate an EES contact field from details held in iPERMS, IPPS-A or a local unit directory.

Sign in through an authorised account

Use an approved military network, government-furnished device or other authorised connection, following your unit’s cyber and access rules. EES access may require Army credentials, multifactor authentication or a connected identity service. Avoid saving credentials on a shared computer at a barracks, hotel or public library.

After signing in, open the personal profile, user settings or contact-information area. The label may differ by version. If the system only displays the number without an edit option, do not try to alter another field as a workaround. A read-only field usually means the source record must be updated by an S-1 section, administrative office or system owner.

Personnel travelling between Australia and the United States should also account for time zones. A contact number may be correct while the preferred calling window is not. Brisbane and Perth do not observe daylight saving, while Sydney, Melbourne and Canberra generally do, so coordination across AEST and AEDT can affect urgent administrative calls.

Enter the number in the accepted format

Follow the format shown beside the field or in the system’s instructions. Do not add explanatory text such as “work mobile” inside a number field unless the form specifically provides a notes box. Check every digit, including the area code for a fixed line and the extension for an office telephone.

If the number is Australian, use the format accepted by the Army record rather than assuming that a domestic 04 number will work everywhere. A mobile supplied as 0412 345 678 may need to appear as +61 412 345 678 for international use. Avoid entering spaces, brackets or hyphens when the field rejects punctuation, but retain them when the interface clearly accepts standard telephone formatting.

A number connected to a prepaid service can change when a SIM is replaced or allowed to expire. This is relevant to personnel using Australian plans from Telstra, Optus or Vodafone while moving between bases, exercises or temporary accommodation. Confirm that the number is still active before saving it as a primary duty contact.

Save the change and verify the display

Select the page’s save, submit or update control, then wait for a confirmation message. Closing the browser immediately after typing the number may leave the record unchanged. If the system returns an error, note the wording and avoid repeatedly submitting the form.

Reload the profile or leave and reopen the contact-information page. Confirm that the new number remains visible and that the old number has not been copied into a secondary field. If EES shows a last-updated date, record it for your own administrative notes.

A second check is useful when the number supports a pending evaluation. Ask an authorised unit administrator or rating-chain member to confirm that the expected contact detail is visible in the relevant workflow. Do not send the number through an unsecured group chat simply to test it.

Handle read-only or missing fields

Some users cannot directly update information controlled by a personnel master record. In that situation, contact the unit S-1, HR specialist, servicing personnel office or designated EES administrator. Provide your full name, rank, organisation, the incorrect number, the correct number and the date you noticed the problem.

Keep the request limited to the information needed to identify the record. Australian privacy obligations, including the Privacy Act 1988 and the Australian Privacy Principles, make careful handling of personal information important for local offices and contractors. Those rules do not replace U.S. Army policy, but they are a useful reminder not to include unnecessary identity documents or unrelated personal data in an email.

If your duty phone is a government device, follow the applicable mobile-device and acceptable-use rules. A personal Australian number may be suitable for an emergency contact arrangement, but it should not automatically replace an official office or DSN number.

Resolve access and technical errors

A failed update can result from expired credentials, an unavailable authentication service, browser compatibility, a network restriction or a record synchronisation delay. Capture the time, error message and affected screen without photographing passwords, authentication codes or other sensitive information.

Try the approved browser and network recommended by your organisation. Do not install unofficial browser extensions or use a public VPN to bypass an access problem. If the number is urgently needed for an evaluation action, tell the responsible administrator that the profile change is pending and provide the approved alternative contact route.

The EES Army resource can provide general background on EES-related processes, but it is not a substitute for the official help desk, unit administrator or Army access guidance. Use the authoritative channel for account recovery, permissions, privacy incidents and record corrections.

Keep contact records aligned

Updating EES may not update every Army system. After the change is accepted, check whether the same number appears in relevant personnel, evaluation, recall, unit roster or emergency-contact records. NCOER and OER workflows may draw data from different sources, and a corrected EES profile does not necessarily repair an older document already routed for signature.

Maintain a simple personal record of when the update was submitted and which office handled it. Review the number after a posting, deployment, change of carrier, replacement device or move between locations such as Sydney, Darwin and Perth. Local coverage can vary during field activity, so an office number or alternate authorised contact may still be needed.

Use only approved contact channels for final confirmation. A current duty phone number is useful when it is accurate, accessible during working hours and stored in the correct system, rather than merely present somewhere in an email thread.