Checking a rater’s training status in the Army evaluation system

A rater’s training status can affect the quality, timing, and acceptance of an Army evaluation. Before an NCOER, OER, or AER moves through the workflow, it is sensible to verify that the assigned rater understands the current evaluation requirements and has completed any mandatory training recorded against their account.

The process can look different depending on the system being used, the user’s permissions, and whether the training record is held in EES or another Army database. EES is an administrative platform rather than a universal training repository, so an apparent gap may require confirmation through the relevant personnel, learning, or command system.

For soldiers accessing Army systems from Australia, time zones and network access can add practical complications. A user at Townsville, Brisbane, Darwin, or a smaller regional location may be working outside United States business hours, while Defence networks, local public holidays, and Common Access Card access can affect when a record appears.

Understand what the rater profile shows

Start by opening the evaluation record in the Army Evaluation Entry System and reviewing the rater information attached to the report. Depending on your role, the profile may show the rater’s name, rank, duty position, organisation, relationship to the rated soldier, and workflow responsibilities. It may also display alerts or validation messages linked to eligibility and administrative requirements.

Do not assume that every training requirement will appear as a simple “complete” or “incomplete” label. EES may validate some prerequisites while another system stores the actual course history. A rater could have completed training but still appear unverified because the record has not synchronised, the course was completed under a different account, or the user’s permissions do not expose the underlying data.

Confirm the correct rater and evaluation relationship

Before checking training, verify that the person listed is genuinely the authorised rater. Review the unit, duty title, rank, and reporting relationship against the evaluation support form or local command guidance. A mismatch may be a role-assignment problem rather than a training problem, and correcting the relationship first can prevent the report from being returned.

The same check is useful when a soldier has recently moved between sections, changed supervisors, or started working under a US Army unit while posted abroad. Someone at a joint location in Australia may have an Australian workplace supervisor but still require the correct US Army rating chain for the evaluation. When available, compare the entry with the relevant personnel record; this guide on viewing your ERB may help confirm the underlying assignment details.

Locate mandatory training information

Look for a training, compliance, readiness, or validation panel within the rater’s profile or evaluation workflow. The exact labels can vary after system updates. Common indicators include a green completion status, a completion date, an expiry date, a warning icon, or a message requiring the user to complete a course before signing or forwarding the evaluation.

Mandatory training can include evaluation-related instruction, information assurance, records management, equal opportunity material, or other command-directed learning. The requirement may depend on rank, duty position, component, or the type of evaluation being prepared. Read the description carefully rather than treating every warning as a formal disqualification.

If the profile shows no training information, record that result accurately. “No data displayed” is different from “training not completed.” Take a screenshot or save the relevant status, provided that doing so complies with local information-security rules. Avoid downloading or emailing sensitive personnel details through personal accounts, especially when working remotely from an Australian home network.

Resolve missing or outdated records

When a course is complete but the profile remains flagged, check whether the completion date, course title, and user identity match. Training may be recorded under a middle initial, an old email address, or a previous organisation. A recently completed course can also take time to transfer between systems, particularly during maintenance periods or account changes.

The rater should normally contact the unit training manager, S1, servicing personnel office, or the help desk named in the error message. Include the evaluation identifier, the exact warning, the course name, and the completion evidence, but do not send unnecessary personal information. If the matter involves a restricted Army system, use the approved service desk rather than a public web form.

Australian-based users should account for AEST, ACST, or AWST when contacting a US support team. A ticket lodged late on a Friday in Sydney may not receive attention until the next US working day, and a public holiday in Queensland or the Northern Territory may not align with the US support calendar. Keeping a clear record of the ticket number helps when the evaluation suspense date is close.

Keep the evaluation workflow moving

After the training issue is corrected, sign out and back in, refresh the evaluation, and check whether the warning has cleared. Some systems cache profile data, so reopening the record may be necessary. Confirm that the rater can still access the report, digitally sign it, and send it to the next level without a new validation error.

If the evaluation has already been submitted, do not create a duplicate report simply because a status message appeared. Ask the unit administrator whether the existing report can be corrected, returned, or annotated. Administrative delays are common in personnel processes, and separate claims or supporting records may follow their own timelines; this explanation of AER processing times illustrates why tracking dates and submission evidence matters.

Checks to complete before the suspense date

Use the following practical checks before the rater signs or forwards the report:

• Confirm the rater’s name, rank, duty position, unit, and rating relationship.
• Review every training warning, expiry date, and system validation message.
• Compare the displayed status with the official training record or completion certificate.
• Save an approved screenshot, ticket number, or case reference for the file.
• Ask the S1, training manager, or system help desk to correct discrepancies.
• Reopen the evaluation after any update and verify that signing and forwarding work.
• Allow for US and Australian time-zone differences before the suspense date.

A rater profile check should be treated as a record-verification task, not a substitute for command guidance. If the system remains inconsistent, the responsible personnel or training office can determine whether the rater is eligible to proceed, whether a waiver applies, or whether the evaluation must wait for an official update.